6897 Dale Hollow Dr. SE
Caledonia, MI 49316
(616) 656-1009
[email protected]
OBJECTIVE:
To obtain a position as a Junior Enterprise Analyst working in a challenging environment that will provide opportunities for growth where I can utilize my education and experience.
Skills/strength
♣ Nine years’ experience as a Help Desk Technician supporting all of GRCC’s systems.
♣ Languages: Visual Basic, C++, HTML, Java, CSS, Databases, SQL, Oracle 8i
♣ Microsoft Office 2010 and all lower versions: Access, Excel, PowerPoint, Word, Publisher
♣ Operating systems: All versions of Windows
♣ Others: Blackboard, Novell GroupWise, email, Wireless, PeopleSoft, iManager, Pharos
♣ Patient, understanding, honest, organized, dependable and proficient, work with diverse population ,and very quick to learn new things
EMPLOYMENT:
Grand Rapids Community College, Grand Rapids, MI 2003-Present
Help Desk Technician
♣ Assisted both students and staff with:
Blackboard:
usage, grade-book, communication tools, troubleshooting, and passwords reset
PeopleSoft:
Registration, Grades, transcripts, financial aid information, troubleshooting, Transcripts, PeopleSoft Financials
Novell GroupWise:
Account creation, Troubleshooting, passwords reset, email
Webbuilder:
Update Students Technology Help Desk Web page using HTML
Grand Rapids Community College, Grand Rapids, MI 2003-July 2008
Professional Tutor/Assistant computer Lab Manager
♣ Tutored programming in Visual Basic, C/C++, HTML, Databases, Dreamweaver
♣ Help desk personnel, eGRCC, Blackboard, student e-mail
♣ Managed software, hardware, and classroom
♣ Supervised student employees
Grand Rapids Community College, Grand Rapids, MI 2008-present
Instructor
♣ Taught computer basics (PC Basics) using Microsoft Office suites
EDUCATION:
Michigan State University, East Lansing, MI Expected August, 2013
Master's of Educational Technology
Davenport University, Grand Rapids, MI Awarded June 2003
Bachelors of Applied Science in Systems Analysis and Application Development
♣ Dean’s List Participant with GPA 3.79/4.0
♣ Higher Honor
Course work includes:
Advance Visual Basic Oracle8i C/C++
Computer repair and maintenance HTML SQL
System Analysis and Design Office applications
Grand Rapids Community College, Grand Rapids, MI Awarded May 2001
Associate in Applied Arts and Science in Computer Information Systems
♣ Major: MIS Programming
♣ Dean’s List Participant
Centennial College of Applied Arts and Technology, Toronto, ON Awarded June 1999
Associate in Business Administration (3 Years)
♣ Major: Microcomputer Analyst
♣ Dean’s List Participant with GPA 3.4/4.0
Training:
External:
Course Management Systems: (Weebly, CourseSites, Wix, Piazza, Angel): 2013
New Horizon Computer Training: 2008
Certificate – New Features in MS Office 2007
Customers Service Training: 2008
Internal:
Excel –Functions and Formulas: May 2011
Sexual Harassment Awareness: September 2010
Right to Know: July 2007
Blood-borne Pathogens: July 2007
Am I my Brother’s keeper: November 2005
Breaking Down Obstacles: November 2005
Webbuilder 101: June 2005
Be Bright, Be Brief, Be Gone: May 2005
Life in the Lab: August 2004
References available upon request.